From Monthly Reports to 24/7 Self-Service Insights
Wealth Management Partners (WMP) is a Dutch wealth management company founded in 2004 with billions of euros in assets under management.
WMP specializes and focuses on investments: they determine optimal asset allocation to ensure diversification across qualitatively strong investment solutions for their clients. The company places great emphasis on partnership to provide the best performance and a high level of service.
In order to provide the highest level of quality of services, WMP has decided to improve the overall experience of their clients. 100% partnership is one of the company’s main values, and as such they aim to honor it by providing their clients with the quickest and most transparent way to access their investment portfolios. To deliver on the promise of trust and transparency, WMP wanted to give their clients the opportunity to make more informed decisions based on the current situation.
Before WMP turned to Marviq, their clients could only get insights into their current asset portfolios by calling a dedicated account manager through a customer service line. They also received a monthly summary of their investments via email.
To keep up with the times and meet their clients’ expectations, WMP asked Marviq to develop a digital solution that would allow investors to receive up-to-date information about the status of their finances and investments.
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ContactOur engineers have developed a state-of-the-art web application that allows WMP clients to log in and view a PDF file with up-to-date information about their portfolio. Investors can now independently access their asset portfolios anytime, anywhere without having to contact their account managers. To further enhance this experience, we modified the web application to display additional reports based on previous night’s data. Thanks to this change, WMP clients no longer have to wait for monthly reports, but can access the most up-to-date information from the comfort of their own homes.
This greatly improved the experience of WMP’s customers and gave them 24/7 self-service access to their investment portfolios. WMP took it a step further and engaged Marviq to additionally develop a mobile app that would serve a similar purpose. Our developers used the same API as for the web application to provide the same information to WMP’s clients on mobile devices. We built mobile apps for both iOS and Android that allow users to track their investment performance via graphs and charts.
By giving clients the ability to view their investment portfolios through both the web and a mobile app, WMP has taken its definition of partnership to the next level. Now, investors enjoy the benefits of free and secure access to the most up-to-date information about their assets, ensuring greater control over investments and enough relevant data to make informed decisions.
24/7 access to data ensures full transparency and results in an enhanced user experience that helps WMP maintain the highest quality of service.
Privacy and Secure Access to Information
Asset management companies are entrusted with the protection and security of their clients’ information. WMP takes all necessary steps to protect their clients’ personal information, including encrypting data and integrating security measures into their overall system.
To ensure that WMP customers’ information is private and secure, Marviq added all necessary security features such as two-factor authentication to both the web and mobile apps. Additional security measures are vital to ensure that no unauthorized person has access to private investment data. The high level of security offered by the WMP wealth management app protects users from having their accounts compromised and their data stolen. The security solutions we have implemented in the WMP app address privacy concerns and give users a sense of safety.
However, with the mobile app, the constant re-authentication was felt to be unnecessarily cumbersome. Our engineers changed the approach and developed a different way to ensure secure data storage. WMP’s customers can now safely use the WMP app on their devices using either FaceID or a fingerprint.
Better Services for Improved Customer Relations
Since launching the web and mobile apps for their clients, WMP has seen a significant decrease in the number of inbound client calls. With investors able to view and analyze their financial portfolios on their own, they no longer felt the need to contact their advisors as frequently as they used to. By offering the self-service apps, WMP was able to free up customer service and redirect their efforts to other, more important tasks, such as troubleshooting.
Unlimited access to up-to-date investment data also improved the customer experience, increasing the company’s customer satisfaction scores over time.
Because WMP’s customers value their privacy above all else, any additional security measures required to view the portfolio were welcomed as necessary safety precautions.
Conclusion
For WMP, Marviq has developed and maintained web and mobile apps that allow users to track their assets, make financial decisions and get up-to-date information about their investments. Clients can independently access their asset portfolio to keep track of their finances without having to contact a financial advisor. The apps also offer additional security features such as two-factor authentication. By introducing the web and mobile apps to their customers, WMP has been able to reduce the number of inbound customer calls and improve customer satisfaction.
Contact us if you are interested in developing a similar digital solution for your business. With our experience in the banking, finance and investment sectors, we guarantee that our solutions are secure and reliable.
“We are very happy that with Marviq we have a reliable development partner that is able to deliver and maintain a solution that quickly and securely provides our clients with the right information at the moment they need it.”
Partner WMP
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