Better Services for Improved Customer Relations
Since launching the web and mobile apps for their clients, WMP has seen a significant decrease in the number of inbound client calls. With investors able to view and analyze their financial portfolios on their own, they no longer felt the need to contact their advisors as frequently as they used to. By offering the self-service apps, WMP was able to free up customer service and redirect their efforts to other, more important tasks, such as troubleshooting.
Unlimited access to up-to-date investment data also improved the customer experience, increasing the company’s customer satisfaction scores over time.
Because WMP’s customers value their privacy above all else, any additional security measures required to view the portfolio were welcomed as necessary safety precautions.
For WMP, Marviq has developed and maintained web and mobile apps that allow users to track their assets, make financial decisions and get up-to-date information about their investments. Clients can independently access their asset portfolio to keep track of their finances without having to contact a financial advisor. The apps also offer additional security features such as two-factor authentication. By introducing the web and mobile apps to their customers, WMP has been able to reduce the number of inbound customer calls and improve customer satisfaction.
Contact us if you are interested in developing a similar digital solution for your business. With our experience in the banking, finance and investment sectors, we guarantee that our solutions are secure and reliable.
“We are very happy that with Marviq we have a reliable development partner that is able to deliver and maintain a solution that quickly and securely provides our clients with the right information at the moment they need it.”